Privacy Policy

Mistriwale Services Private Limited

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Last Updated: 01 December 2025

Mistriwale Services Private Limited (“Mistriwale”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services through our website, mobile application, or offline channels.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information (Provided by Customer)
  • Full Name
  • Mobile Number
  • Address / Service Location
  • Email ID
  • Description of the service required
  • Images or documents shared for work estimation (optional)
1.2 Lead / Service Request Information
  • Type of service requested (Carpenter, Plumbing, Electrician, AC Repair, etc.)
  • Preferred date and time
  • Budget or estimated price (if shared)
1.3 Automatic Information (Online Use)
  • IP Address
  • Device details
  • Browser type
  • Location (if permitted)
  • Cookies and usage analytics
1.4 Vendor Information
  • Name
  • Phone number
  • Government ID proof
  • Address
  • Bank account / payment details
  • Service expertise & experience

2. How We Use Your Information

2.1 Providing Our Services
  • Processing customer service requests (leads)
  • Assigning the appropriate vendor
  • Allowing vendors to contact and visit customer locations
  • Service completion, verification, and support
2.2 Communication
  • Sending service confirmations, updates, and reminders
  • Contacting users for feedback or support
  • Vendor–customer coordination
2.3 Safety & Verification
  • Verifying vendor identity and experience
  • Monitoring service quality
  • Ensuring customer safety during vendor visits
2.4 Internal Operations
  • Improving our website/app
  • Training and quality assurance
  • Analytics and business insights

3. How We Share Your Information

We do not sell your personal data.

3.1 With Vendors

We share customer details (name, contact number, address, service details) with the assigned vendor so they can contact you, reach your location, and complete the service.

3.2 With Third-Party Service Providers
  • Payment processing
  • SMS / Email notifications
  • Customer support tools
  • Analytics tools (Google Analytics, Firebase, etc.)
3.3 Legal Requirements
  • Compliance with laws, court orders, or government requests
  • Preventing fraud or protecting our rights

4. How We Protect Your Information

  • Encrypted data transmission
  • Secure access control
  • Vendor background verification
  • Regular system audits
  • Limited access to authorized staff only

However, no method of electronic storage or transmission is 100% secure.

5. Your Rights & Choices

  • Request access to your personal data
  • Request correction or deletion
  • Withdraw consent for marketing communications
  • Disable cookies via browser settings

Email us at support@mistriwale.com to exercise your rights.

6. Vendor Responsibilities

  • Maintain customer confidentiality
  • Use customer information only for service completion
  • Maintain professional conduct during visits
  • Follow company safety and quality guidelines

7. Data Retention

We retain customer and vendor data as long as required for service delivery, legal compliance, and dispute resolution. Data is deleted or anonymized when no longer needed.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on our website or app.

10. Contact Us

Mistriwale Services Private Limited
Email: support@mistriwale.com
Phone: +91 86525 13863
Register Address: Flat No. 1802, Bldg No.13, Plot No. RH-1, Nisarg Ambernath, Thane, Maharashtra, India - 421501
Operational Address: Near Padmavati School, Kharegaon, Kalwa West, Thane - 400605