Refund Policy

1. Service Model

Mistriwale operates as a service facilitation platform. We connect customers with independent service professionals (“Vendors”) for home services such as carpentry, plumbing, electrical work, appliance repair, netting solutions, and related services.

2. Eligibility for Refund

• The service professional did not arrive at the scheduled time and the service was not delivered.
• The service was cancelled by Mistriwale or the assigned vendor without providing an alternative.
• Payment was successfully deducted, but the service was not initiated.
• Duplicate payment or incorrect billing due to a technical error.
• The service delivered was significantly different from what was booked and reported immediately.

3. Non-Refundable Situations

• Customer dissatisfaction after successful service completion without valid proof.
• Change of mind after the service has started or been completed.
• Delays caused by factors beyond control (traffic, weather, customer unavailability).
• Minor service-related issues that can be resolved through rework or support.
• If incorrect service details were provided by the customer.

4. Cancellation Policy

• Before service assignment: Full refund (if payment already made).
• After service assignment but before service start: Partial refund may apply.
• After service has started: No refund will be issued.
• Cancellation charges, if any, will be communicated at the time of cancellation.

5. Refund Process

• Refund requests must be raised within 24 hours of the scheduled service time.
• Requests can be submitted via customer support, app, or official contact channels.
• Once approved, refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method used during booking.

6. Advance Payments

For services requiring advance payments, refund eligibility will depend on service status and vendor confirmation. Any material costs already incurred may be deducted from the refund amount.

7. Support & Dispute Resolution

If you are unhappy with a service, please contact our support team. We aim to resolve issues through:

• Rework or service correction
• Vendor replacement
• Partial or full refund (if applicable)

8. Policy Updates

Mistriwale reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website or app.

9. Contact Us

Email: support@mistriwale.com

Phone: +91-9833358337

Office Address: [Add registered office address]