Terms & Conditions

1. Services Offered

Mistriwale provides on-demand home services including but not limited to:

Mistriwale connects customers with verified vendors/service professionals (“Vendors”) who carry out the actual service.

2. Lead Booking & Service Orders

Customers can place service requests:

• Online (website or mobile app)
• Offline (phone calls or walk-in enquiries)

By booking a service, you agree to:

• Provide accurate information
• Allow the vendor to contact and visit your premises
• Make the required payment after service completion

3. Pricing & Payments

• Pricing may vary based on service type, materials, and labour.
• Additional material costs will be communicated before purchase.
• Payments can be made via cash, UPI, online methods, or modes defined by Mistriwale.
• Mistriwale reserves the right to revise prices at any time.

4. Vendor Responsibilities

• Vendors are independent professionals.
• Vendors must carry valid identification and behave professionally.
• Services must be completed with skill and reasonable care.
• Any misconduct should be reported to Mistriwale immediately.

5. Customer Responsibilities

• Ensure safe and clear access for vendors.
• Provide accurate service and issue details.
• Do not misuse vendor contact or personal information.
• Ensure safety of property during service.

Mistriwale is not responsible for loss or damage caused due to customer negligence.

6. Safety

Mistriwale conducts vendor background verification; however, customers are advised to:

• Remain alert during vendor visits
• Secure valuables

Mistriwale is not responsible for incidents arising from misuse of vendor–customer interaction.

7. Liability

Mistriwale acts as a service aggregator and is not liable for:

• Vendor performance or conduct
• Damages caused by vendor actions
• Service delays due to unavoidable circumstances
• Losses caused by incorrect customer instructions

Our liability, if any, is limited to the service fee paid to Mistriwale.

8. Warranty

• Some services may include a limited warranty.
• Warranty does not cover physical damage, misuse, or normal wear & tear.

9. Cancellation

Customers may cancel a service before vendor arrival. Cancellation charges may apply if:

• The vendor has already visited
• Materials have been purchased

Please refer to our Refund & Cancellation Policy for details.

10. Modifications

Mistriwale reserves the right to modify these Terms at any time. Continued use of the platform implies acceptance of updated Terms.

11. Contact

Email: contact@mistriwale.in

Phone: +91-9833358337

Address: 1802 Sunflower E, Nisarg Green, Ambernath East, Maharashtra